What should I do if the printer doesn't recognize my ink cartridge?

Your Samsung, HP, Brother, Canon, Ricoh or Epson printer doesn’t recognize your new ink or toner cartridge? Many people encounter this error when printing. It is actually one of the most common problems in the printing industry. What should I do if the printer doesn’t recognize my ink cartridge?

My ink cartridge : Why is this so?

What should I do if the printer doesn’t recognize my ink cartridge?
After installing a new ink or toner cartridge in the printer, a message may appear, such as :

“Toner is not compatible.”
“Ink cartridge not detected” or your printer does not detect any ink.
Ink and toner on the computer screen are low or empty.
HP printers displaying “HP Cartridge Locked” or “Cartridge Protection Enabled”.
A message on the printer warns you that “cartridge is not installed” (or something similar).
These messages may be caused by the following reasons :

My ink cartridge : Resetting the internal memory :

When installing a new ink cartridge, the printer must automatically recognize and reset its memory to ensure that it displays all ink and toner levels, etc. Sometimes, however, the printer may not be able to perform this operation correctly, but you may think that no ink cartridge is currently inserted.

My ink cartridge : Protective Cover :

If your protective cover or plastic ribbon is not removed when the new ink cartridge is removed from the box, the printer may not be able to register the new ink cartridge, causing you a small problem.

These messages may be caused by the following reasons :

HP cartridge protection is enabled
Ink cartridge is not inserted correctly.

So that’s the problem you should try to solve.

First, don’t panic. Regardless of the supplier, there is no reason not to use good quality original ink cartridges or ink cartridges that are compatible with your printer, so with a little patience you can fix it. In addition, please try the following to correct the problem.

How to reset the printer memory :

Remove the new ink cartridge and replace it with the old one.
Let the printer rest and do this for 10 minutes.
Replace the old ink cartridge with a new one. These two steps alone usually solve the problem, so please check to see if your printer can now recognize the new ink cartridge. However, if the problem persists, remove the new ink cartridge. Be sure to place it in a clean, safe location to avoid damage to the ink cartridge and surface.
Use the power button to turn off the printer.
Unplug the power cord from the printer. In addition, it is important to perform steps 4 and 5 separately, because if you disable only the power button on the printer control panel, some printers may still be in sleep mode.
Leave the printer like this for approximately 10 minutes.
Reconnect the printer power cord (but do not immediately press the power button).
Insert a new ink cartridge.
Press the power button on the printer. This will solve the problem.

We hope these tips have provided you with the help you need to print again with your inkjet cartridges. If you have any additional advice or recommendations, please do not hesitate to write to us.